Complaint Procedure

Purpose:

At Franklin Middle School, we take every complaint seriously and ensure all viewpoints are honored. As being part of a larger district, there is also a formal process established by the board of education to ensure all families and students have a voice in their education. If students, parents or other stakeholders in the school have complaints, we welcome hearing  about them from all parties involved so a resolution can be found. Our preference is for issues and complaints to be dealt with informally by the individuals involved. If this is not possible, the procedure detailed below should be utilized. 

A. School level process:

Our students, parents or legal guardians always have the option to call our school directly to talk with the teacher and our head of school. If the student, parent or legal guardian contacts our head of school directly, our head of school will contact the teacher to have them contact the parent and begin the process. Per Board Policy 870, “public concerns or complaints shall first be presented to the person most closely associated with the complaint or concern.”  Furthermore, “concerns or complaints about school personnel shall be directed to the person involved. If not resolved at that level, they should be referred to his/her immediate supervisor.”  

If a student, parent or legal guardian has a complaint or a request for appeal against IB programme decisions taken by the school they should act immediately by contacting the Middle Years programme coordinator at Franklin Middle School. The school will investigate and respond to complaints as soon as possible. The head of school will be contacted to keep all lines of communication open.

B. District level process:

If a student, parent or legal guardian has filed a complaint with the head of school and believes their concerns were not adequately resolved, they may file a formal complaint with Green Bay Area Public Schools by contacting the appropriate department. Contact information can be found on the district website or call at 920-448-2000 where staff will route the complaint to the appropriate office.

If the student, parent or legal guardian needs assistance with completing the form online or wishes to speak with someone before completing the online form, they may speak to a staff person located within the Pupil Services Department. Once filed, the complaint will be directed to a designated Green Bay Area Public Schools employee who will work with school leadership to address the concern. The district will investigate and respond to the complaint as soon as possible.

If the student, parent or guardians are not satisfied with the resolutions above, they may contact the Board of Education at BoardOfEducation@gbaps.org, 920-448-2000, or President of the Board of Education, Green Bay Area Public School District, P.O. Box 23387, Green Bay, WI 54305. The Board of Education will route the complaint to the appropriate personnel if the complaint is relative to district policies or the parent believes district policies have not been followed in the resolution.

C. Internal Resolutions:

Program Level Complaints (aka “Whistle Blowing”)

When your disclosure relates to decisions made by an IB World School, discussing your concerns with the IB World School administration is the appropriate course of action. If you have exhausted all options of redress at school level and remain concerned by the response provided by the IB World School, a report may be submitted in writing to whistleblowing@ibo.org  

Internal complaints can be submitted according to the IB Whistleblower procedures at: whistleblowing@ibo.org.  Additional information can be found here.

ADMINISTRATIVE POLICY 870 - STUDENT COMPLAINTS AND GRIEVANCES 

GENERAL PUBLIC COMPLAINTS/CONCERNS

The School Board recognizes that parents and other community members may have concerns and complaints from time to time that they want to communicate to District employees and school officials.